FAQs

We aim to ensure that our prices are the most competitive in the market place for all products sold through our website, our team check market competition daily and update our prices accordingly to remain competitive, from time to time our competition may offer a non genuine price through error or miscalculation, DTW Tools and Machinery Limited are under no obligation to match such misleading or incorrect prices.

You can cancel your order within 7 working days of receiving your delivery. Please send written notice by email to sales@dtwtools.co.uk. A restocking fee may apply to certain items, so please check with our team first. Cancellations made after this time are treated as returns.

At DTW Tools & Machinery, we understand that investing in high-quality tools and machinery is a significant decision. To make it easier for you, we offer flexible finance options, allowing you to spread the cost over a period of time that suits you best. We’re delighted to partner with leading payment providers such as Newpay, Klarna, and PayPal, to offer you a range of finance options. All available at checkout.

We accept all major credit and debit cards, PayPal, Shop Pay, Google Pay and Klarna at checkout. Finance options are also available on eligible orders.

Most orders to mainland UK qualify for free delivery, and our 2-3 working day service is free on orders of £60 or more including VAT. Next working day, Saturday and pallet services are available at checkout, where you will see the options and prices for your products and postcode. Delivery charges apply to the Highlands, Islands and some offshore locations.

We are committed to providing seamless international delivery options, ensuring that wherever you are, our quality tools and machinery are within your reach. Due to the variability of international delivery costs, we ask that you please Contact Us directly for a delivery quote. Our dedicated team will provide you with the most accurate and competitive quote based on your specific location and the items you wish to purchase.

You can return items within 30 days of purchase. Items must be unused, in a brand new, resellable condition and in their original packaging, with a receipt or proof of purchase. To arrange a return, email sales@dtwtools.co.uk and we will tell you which warehouse to send it to. Return delivery costs are paid by the customer and are non-refundable. Petrol and diesel equipment must be drained of fuel and oil before collection. Please do not send your purchase back to the manufacturer. See our Returns & Refund Policy for full details.

Please tell us in writing within 7 days of receiving your goods, with details of the damage, shortage or loss. Email sales@dtwtools.co.uk or call 01257 422200. We will repair or replace the item, and we may ask you to return it to us within 14 days.