Delivery Information
Get your favourite tools delivered right to your doorstep with DTW’s fast and reliable delivery service
Delivery / Carriage
Delivery / Carriage fees are FREE when placing an order over £50 EX VAT, additional delivery fees may apply on certain larger items and for the Highlands, Islands and remote locations within the UK mainland and outside the UK, for an accurate delivery charge, please proceed to basket where this will be displayed in most circumstances.
If you are unsure if your item qualifies for free delivery or you require a price for overseas delivery or any additional information, please contact our sales office on 01257 422 200.
24-hour delivery is available at a surcharge and dependant on the item you require and availability, please contact our sales team for further assistance.
If you are purchasing more than one item to be delivered at the same time to the same address and there is a delivery charge, please contact our sales office on 01257 422 200 as we may be able to discount some of the delivery fees.
Products which are either sent on pallets, exceed the weight of 30kg or are sent direct from suppliers may be subject to different cut-off times for same-day despatch. If you are unsure if this applies to your order, please contact us on 01257 422 200 for further information.
Returns, Changes & Cancellations
You can cancel your order from when you place it up to 7 working days after you have received the delivery. If you decide to return item(s) to DTW Tools and Machinery, it is the purchaser’s responsibility and cost to return the item(s).
Also, you should send written notice of your cancellation via email or post with 7 days after delivery, any cancellation after this will be treated as a return accordingly.
Return items must be received in the same unused condition as sold and packaged accordingly, any machine not in original packaging must be returned direct to the manufacturer and suitably protected for transit, any refund is at their discretion and subject to a thorough inspection upon arrival.
Special order items, nonstandard items, used, fleeted, etched or in a condition not as dispatched and which renders them unsalable as new will not be accepted back for credit.
Damages, Shortages or Loss of Goods
A claim for damage in transit, shortage of delivery or loss of goods will not be accepted unless the buyer has provided written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch.
DTW Tools & Machinery Ltd’s liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the purchaser shall, if so requested, have returned damaged goods to DTW Tools & Machinery Ltd within 14 days of such request.
The purchaser shall not be entitled to make any claim against DTW Tools & Machinery Ltd for any consequential loss arising out of such damage, shortage or loss as aforesaid.